Effective 12 April 2026

Privacy Policy

Elevations (elevations.ongrid.design) is operated by Ongrid Design Studio, a studio based in Bengaluru, India. This policy explains what we collect, why, and your rights under the Digital Personal Data Protection Act, 2023 (DPDPA).

Data we collect

Account data: email address, name, password hash (never stored in plain text).
Generation data: the configuration parameters you choose (floors, materials, style, etc.) and the resulting images we generate for you.
Payment data: order details (never the full card number — this is handled by Razorpay).
Report data: plot size, location, budget range, timeline, phone number, and any additional details you voluntarily submit for the Expert Report.
Technical data: IP address, browser user agent, and standard server logs for security and rate limiting.

How we use your data

To authenticate you and deliver the service you signed up for.
To generate your architectural elevation images (via Google Gemini API).
To process payments (via Razorpay) and send purchase receipts.
To provide customer support and respond to your queries.
If you submit an Expert Report, to contact you about Ongrid's architecture services (you can opt out any time).
To improve the service (aggregate analytics only — never individual user tracking).

How long we keep it

Account: until you delete it.
Free-tier generations: 30 days from creation.
Premium generations: 1 year from creation.
Expert Reports: kept indefinitely for your access.
Payment records: 7 years (statutory requirement).

We do not sell your data. We share data only with:

Google Gemini API — for image generation (your prompt is sent, not your personal info).
Razorpay — for payment processing.
AWS SES — for transactional email delivery.
Cloudflare — our hosting and infrastructure provider.

Your rights under DPDPA

You have the right to:

Access the personal data we hold about you.
Correct inaccurate data.
Request deletion of your account and all associated data.
Withdraw consent for processing at any time.
File a grievance with the Data Protection Board of India.

Data deletion

To delete your account and all associated data, sign in and go to your Studio → Sign out, then email us at hello@ongrid.design from your registered email with subject line "Delete my account".

We process deletion requests within 30 days, as required by DPDPA.

Contact

Ongrid Design Studio
Bengaluru, India
hello@ongrid.design