How can we help?

Last updated 27 April 2026.

A small studio reads every email. Usually within a working day.

1. General questions and billing.

Email is the fastest channel. We track every thread.

Write to hello@ongrid.design (or billing@ongrid.design for invoices).

A real person reads every email. We reply within one working day. Write from the email on your account so we can find you faster.

2. Registered office.

M/s Utopian Fold
First Floor, Office No. 110, Skyone Building,
Kalyani Nagar, Pune 411006,
Maharashtra, India
GSTIN: 27AAGFU0108H1ZF

M/s Utopian Fold runs Ongrid Design and Elevations. Our team works across Pune and Bengaluru.

3. When we reply.

• Monday to Saturday. 11:00 to 18:00 IST.
• One working day for support. Up to thirty days for a DPDPA request, the statutory window.
• Closed on Sundays and Indian public holidays. Urgent things still get answered. Just slower.

4. WhatsApp and phone.

For quick context, WhatsApp is best.

WhatsApp: +91 8280 268000
Phone: +91 8280 268000

Call us only for urgent account issues. Email is faster for everything else.

5. Grievance Officer.

For data-protection requests under the DPDPA. Required by Section 10(2)(c) of the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020:

Abhishek Pramanick, Grievance Officer
M/s Utopian Fold
First Floor, Office No. 110, Skyone Building,
Kalyani Nagar, Pune 411006, Maharashtra, India
Email: grievance@ongrid.design

Use this address for any privacy complaint, DPDPA right exercise, data breach concern, or e-commerce grievance. We respond within thirty days, the statutory window. If you are not satisfied with the response, you may escalate to the Data Protection Board of India.

6. Legal and compliance.

For DMCA, takedown, court orders, regulator queries, or anything else legal in nature.

Email: legal@ongrid.design